Report a side effect.
If something does not feel right after starting a treatment, or there is a problem with a medication you received, tell us. Here is how.
In an emergency, call 911.
If you have a severe reaction or think you may be having a medical emergency, call 911 or go to the nearest emergency room now. Do not wait for a reply to a message.
For a side effect or a problem with a medication
Tell us as soon as you notice it rather than waiting for your next check-in. Say which medication you take, what you noticed and when it started. If a medication arrives damaged, or you think something is wrong with it, contact us before you use it.
- Message your care teamOpen your patient portal
Sign in and send a secure message. The portal is the secure place for health details.
- Call support1-844-440-4117
Our support team can help you reach your care team.
- Email supportsupport@thevitalityvault.com
We will reply and help you reach your care team.
You can also report to MedWatch
MedWatch is the FDA’s program for reporting serious problems with medical products, including medications. You can report on your own, without your provider, online or by phone. A MedWatch report goes to the FDA, not to your care team, so tell us as well.
Or call MedWatch at 1-800-FDA-1088 (1-800-332-1088).