Frequently asked 
questions

The Vitality Vault stands as your all-encompassing health and wellness partner, addressing a wide spectrum of conditions. Our platform facilitates virtual medical consultations and ensures the delivery of high-quality, affordable prescription treatments within the comfort of your home. While specializing in conditions that may cause patient discomfort, The Vitality Vault extends its services to acute, subacute, and chronic disease care. Our team of US-based licensed clinicians conducts comprehensive patient evaluations and prescribes suitable medication therapies. The Vitality Vault envisions extending accessible, top-tier healthcare solutions to individuals and communities across multiple states. We ensure comprehensive care regardless of insurance coverage, all at a fraction of competitors’ costs. Explore The Vitality Vault’ offerings and firsthand experience our swift, complimentary shipping and unmatched online convenience.

Choose the therapy required, click on ‘Start My Visit,’ and respond to a brief set of medical questions. Our team of US-based licensed clinicians will thoroughly review your provided information and prescribe medications as necessary. Expect to receive feedback from one of our licensed clinicians within approximately 24 hours. In certain States, a video consultation or live chat will be necessary. If so, one of our licensed clinicians will reach out to you to conduct and finalize your consultation using the required method.

If medication therapy is appropriate, you will be able to purchase it through the The Vitality Vault platform at far lower costs than other sites and even cheaper than your local pharmacy.

We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. The Vitality Vault has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your clinician consultation and medication are industry-leading and oftentimes cheaper than using insurance.

Yes. Each clinician you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

Yes. You can choose to use your local pharmacy and our clinicians can send your prescription to them. However, the cheapest pricing and most convenient option will be through The Vitality Vault’s network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.

You are not charged for medication until a licensed clinician approves your treatment plan. Subscriptions then renew on the schedule shown at checkout, and you can cancel any time before a shipment from your account.

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care provider.

In case of an emergency please call 9-1-1.

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

Currently offering services in all 50 states plus Washington D.C. Some services may not be available in all 50 states or Washington D.C. Subject to change.

No. Your medication will ship via Rush No-Contact delivery, a signature is not required.

You can change your method of payment at any time. Login to your The Vitality Vault account and follow the prompts.

Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.

Once you complete the online visit, you’ll hear back from one of our US-based licensed clinicians in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.

Login to your The Vitality Vault account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

Login to your The Vitality Vault account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.