Four steps to your Vault.
Check out, complete your medical intake in your patient portal, meet with a licensed provider, and receive your approved treatment plan. Nothing is prescribed — or charged monthly — until a provider approves and you accept.
- 01Choose your treatment and check outCheck out on our secure patient platform, which creates your account. Your card is authorized at checkout and charged only if a provider approves.
- 02Complete your medical intakeYou land signed in to your patient portal, where you complete a short medical intake.
- 03Meet with a providerA licensed provider reviews your intake and results, confirms your clinical eligibility and determines the treatment that is right for you.
- 04Receive your approved treatment planYour Vault is ready: you review and accept your provider-approved plan. Only then does your monthly price begin — and your treatment ships to your door.
What you pay, and when
- Your initial consultationOn every treatment except TRT and HRT, there is no separate fee for your initial consultation. TRT and HRT carry the one-time Vault Baseline, set out on the Hormone Optimization page. You pay your medication price only if a licensed provider approves your plan and you accept it.
- No charge until you’re approvedYour card is authorized at checkout and charged only if a provider approves. There is no charge while your provider reviews your intake and results. A provider may decline to prescribe, and the authorization is then released.
- Monthly pricing only after approval and acceptanceYour treatment’s monthly price begins only after a licensed provider approves your plan and you accept it. Every monthly price is all-inclusive. Cancel anytime.
Frequently asked questions
Is there a fee to start?
On every treatment except TRT and HRT, there is no separate fee for your initial consultation. TRT and HRT carry the one-time Vault Baseline, set out on the Hormone Optimization page. Your card is authorized at checkout and charged only if a provider approves.
What happens after checkout?
You land signed in to your patient portal and complete your medical intake there. A licensed provider then reviews it. If your provider approves, your card is charged; if your provider declines, the authorization is released and you are not charged.
Do I need labs?
Baseline labs are required for TRT and HRT, and they are part of your Vault Baseline. Every other treatment needs none to start: labs are drawn only if your provider orders them. Ongoing labs are included in every monthly price.
When do monthly charges begin?
Only after a licensed provider approves your treatment plan and you accept it. Every monthly price is all-inclusive, and you can cancel anytime.
Do I have to answer the Help Me Choose questions?
No. If you know what you want, start from any treatment page. Help Me Choose is an optional tool — two short questions that point you to a treatment worth exploring. Its results are educational, not a prescription.
What does a monthly price include?
Every monthly price is all-inclusive: medication, ongoing labs, one 2-day shipment per monthly fulfillment and follow-up consultations are included, and you can cancel anytime. Your price is set by the exact plan your provider prescribes, so a change in medication, strength or formulation may move you to a different plan price. Each treatment page states this row by row, with its starting price.
Is care available in my state?
The Vitality Vault is 100% online, with licensed providers across the United States. Availability of a specific treatment varies by state and is confirmed during your provider review.
Who decides what I am prescribed?
Your licensed provider, based on your medical evaluation and eligibility. A treatment area is not a prescription, and a provider may decline to prescribe. Compounded medications are not FDA-approved and are not reviewed for safety or efficacy.
How is my information protected?
Your intake is completed on a HIPAA-compliant patient platform, and prescriptions are shipped discreetly. Help Me Choose answers stay on your device; nothing is sent anywhere.
Wellness shouldn’t be complicated.
Expert care. Personalized plans. All from the comfort of home.
Your health. Your schedule. Your edge.